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Add a New User

Required User Information

1/4

User Phone Number

Does this user need a phone number?

Choose one from below

2/4

User Sim Card Setup

Does this user need a SIM Card?

Enter the ICCID barcode on the back of SIM card

3/4

Call Recording Permissions

Record All Calls?

Transcribe All Calls?

Record All Text Messages?

FINISH
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BACK TO NUMBERS
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Business Hours

During Hours

After Hours

Voicemail Destination

Select when users in this office receive calls

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Specific Hours

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

24/7

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Time Zone

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Direct all new incoming calls during business hours to either

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Voice Menu

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Single Role

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Assign each role to a number on the dialpad

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

When the caller presses

route call to

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Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Which role will take incoming calls?

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

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Record voicemail for during business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Direct all new incoming calls after business hours to either

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Voice Menu

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Just Voicemail

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Assign each role to a number on the dialpad

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

At this number

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

When the caller presses

route call to

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Add custom voice menu for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Oops! Something went wrong while submitting the form

Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Customise your voicemail destination for roles and after hour calls

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

During Hours

After Hours

Assign all voicemails to one person for each role

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Direct all voicemails for

to

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Record voicemail for during business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Select who will receive voicemail notifications

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

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Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Add a New Number

Step 1: Create an Office for this number (i.e. Team Kiwi)

or

2. Choose your landline number (your first number is free)

BUY NUMBER
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Add a New User

Step 1: Invite new users with their email address

1/2

2. Choose from existing or create custom role for this user

SALES

...

2/2

Support

Sales

Accounting

New Role

ALL GOOD
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Add a New Role

Choose from popular roles or create a custom role

or

ALL GOOD
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Add a New Office

(tip: you can have more than one number associated with an Office)

ADD OFFICE
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Edit Role

(tip: calls will ring each row of users based on their priority level)

ALL GOOD
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Edit Routing

(tip: create unique routing scheme to link a group of users to a number/office)

ALL GOOD
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Manage Roles

Add or remove existing roles to this user

SALES

Support

Sales

Accounting

Tech

ALL GOOD
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Are you sure you want to delete this role?

(note: this role will no longer be tied to any user or routing)

DELETE
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Are you sure you want to delete this office?

(note: this may affect incoming calls associated with this office's number)

DELETE
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USERS
Roles
OFFICES
NUMBERS
ACCOUNT
SEARCH
ADD USER

James McCarthy

First

Last

Email

Default Outbound

Roles

SALES

MANAGE USER ROLE

Smart Connect (WHAT'S THIS?)

Make Admin

Disable User

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Notifications

Manage Recordings
Manage Roles
Set Privacy
First
Last
Email
Default Outbound
Roles

Max

Annear-Henderson

max@cradle.io

+64 9 887 9333

ACTIVATED

Neil

Blake

neil@cradle.io

+64 9 887 9333

ACCOUNT

Gary

Liu

gary@cradle.io

+61 385 959965

ACCOUNT

James

McCarthy

james@cradle.io

+61 385 959965

ACTIVATED

Jessica

Wang

jessica.wang@cradle.io

+61 385 959965

SALES

Zhenfang

Zhang

zhenfang@cradle.io

+61 385 959965

SUPPORT

Jacob

Zyz

jacob@gmail.com

+61 385 959965

ACCOUNT

Sarah

Flake

sarah@cradle.io

ACTIVATE

Bobby

Omaron

bobby@cradle.io

ACTIVATE

Lin

Bright

lin@cradle.io

DISABLED

Stephanie

Lin

stephanie@cradle.io

DISABLED

ADD ROLE

SALES

Customise the order of which your team receives inbound calls for Sales

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

1

James McCarthy

Max Annear-Henderson

Gary Liu

James McCarthy

Jessica Wang

Jessica Wang

2

Sarah Anderson

Neil Blake

Zhenfang Zhang

Donald Trump

James McCarthy

3

Add those users who are third in line to receive calls for this role

Configure voicemail for this role and where it gets sent to

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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Who should get it?

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ADD NEW OFFICE

MAIN OFFICE

Business Hours

During Hours

After Hours

Voicemail Destination

Select when users in this office receive calls

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Specific Hours

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

24/7

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Open

Close

M

to

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S

to

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Time Zone

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Oops! Something went wrong while submitting the form

Direct all new incoming calls during business hours to either

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Voice Menu

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Single Role

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Assign each role to a number on the dialpad

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

When the caller presses

route call to

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Which role will take incoming calls?

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Direct all new incoming calls after business hours to either

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Voice Menu

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Just Voicemail

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Assign each role to a number on the dialpad

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

At this number

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

When the caller presses

route call to

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Add custom voice menu for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Customise your voicemail destination for roles and after hour calls

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

During Hours

After Hours

Assign all voicemails to one person for each role

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Direct all voicemails for

to

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Record voicemail for during business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Select who will receive voicemail notifications

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form

Record voicemail for after business hours

Play your current voicemail as your callers will hear it outside business hours, or click change to upload a new recording. Make sure that this file is either mp3 or wave format. Need more help?

CHANGE
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ADD NUMBER

Notifications

Manage Recordings
Manage Roles
Set Privacy
Number
Location
Office

+64 9-887 9333

Auckland

Type

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+61 2-3443 5596

Sydney

Type

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+1 415-629 9333

San Francisco

Type

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+27 21 422 2763

Cape Town

Type

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+52 55 3300 3900

Mexico City

Type

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Account
Billing

Provide your business information

Sales

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Business Name and Location

Business Name and Location

Cradle Limited

111 Wellesley St

Ponsonby, Auckland 1010

New Zealand

Business Name and Location

Cradle Limited

111 Wellesley St

Ponsonby, Auckland 1010

New Zealand

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Select when users in this office receive calls

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Specific Hours

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

24/7

Your callers won't know that they are reaching you through a new system. They will just start being processed through Cradle instead of your current system.

Time Zone

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